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Queries & Grievances Queries & Grievances

Queries & Grievances

We are here to Resolve!

Any feedback or complaint?

At HDFC ERGO, we assure best in class service to our valuable customers. However, if you wish to bring any instance to our notice, please feel free to get in touch with us:

For more information on registering complaints /grievances please contact the nearest HDFC ERGO office Click here to get the branch wise list of our customer grievance officers.

SAMVAD

Where we meet to nurture a trusted bond

Escalation Levels

Level 1

For lack of a response or if the response provided does not meet your expectation, you can write to grievance@hdfcergo.com or click on Submit your grievance. After examining the matter, final response would be conveyed within a period of 15 days from the date of receipt of your complaint on this e-mail id.
We have a dedicated desk to cater requests for:

  • Senior Citizens & Persons with Disabilities - We request our senior citizen and persons with disabilities customers to Call us on - 022- 6242-6226 or write to us at seniorcitizen@hdfcergo.com
  • Women - We request our Women customers to Call us on - 022-6242-6255
  • Grievance – For any grievance, you can also call us on our toll-free helpline number - 18002677444

Level 2

In case, you are not satisfied with the decision/resolution of the above office, or have not received any response within 15 days, you may write to cgo@hdfcergo.com

Alternatively, you may register your complaint online through Bima Bharosa—a unified grievance redressal platform provided by the Insurance Regulatory and Development Authority of India (IRDAI). This portal enables you to lodge complaints and track their resolution across insurers seamlessly. To access the Bima Bharosa portal, click here.

If your grievance is not resolved at the above escalation levels, you may approach the Insurance Ombudsman for next level redressal. You may lodge online complaint through the website of 'Council for Insurance Ombudsman' (CIO) https://www.cioins.co.in/. Click below to find the Insurance Ombudsman contact list.

Click here to view the policy on Protection of Policyholders' Interest

For more information on registering complaints/grievances please contact the nearest HDFC ERGO office.

Click here to get the branch wise list of our customer grievance officers