Locate our network garages on hdfcergo.com or call our toll free no for details
Drive or have your vehicle towed to the nearest network garage.
All damages / losses will be surveyed and assessed by our surveyor.
Fill in the claim form and provide the related documents as mentioned in the form.
You will be updated through SMS/Emails on every stage of the claim.
Once the vehicle is ready, pay your share of the claim consisting of Compulsory deductible, depreciation etc to the garage and drive off. The balance would be settled by us directly with the network garage
Receive the claims computation sheet with entire break up for your ready records.
The list of documents required for any Motor ( Car and bike ) claim process are:
Claim Form
Copy of Driving License ( if unavailable on Parivahan)
Copy of Registration Certificate( if unavailable on Parivahan)
Final repair bills
There might be other documents that could be requested on case-to-case basis.
Some important points which would help you in the Claims Procedures
File an FIR at the nearest police station in case of property damage, bodily injury, theft and major damages.
If damage is a major one, the accident may be reported before the vehicle is removed from the spot so that the insurers can arrange for spot inspection of damage.
In the event of injury, death, third party property damage, theft, damage due to malicious act, riot, strike and/or terrorist activity, immediate information to the police station concerned is essential.
Reimbursement / Non Network Garages Claim Process
Intimate a claim on our Mobile App or Toll free helpline no
All damages / losses will be surveyed and assessed by our surveyor.
Submit the duly filled and signed claim form along with the documents as mentioned in the form.
On receipt of complete documents, the claim would be processed
You will be updated through SMS/Emails on every stage of the claim.
Payment would be made through NEFT if opted, or through Cheque
You will receive the claims computation sheet with entire break up for your ready records
The list of documents required for any Motor ( Car and bike ) claim process are:
Claim Form
Copy of Driving License ( if unavailable on Parivahan)
Copy of Registration Certificate( if unavailable on Parivahan)
Final repair bills
There might be other documents that could be requested on case-to-case basis.
Some important points which would help you in the Claims Procedures
File an FIR at the nearest police station in case of property damage, bodily injury, theft and major damages.
If damage is a major one, the accident may be reported before the vehicle is removed from the spot so that the insurers can arrange for spot inspection of damage.
In the event of injury, death, third party property damage, theft, and damage due to malicious act, riot, strike and terrorist activity, immediate information to the police station concerned is essential.
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Car Insurance 
Bike/Two Wheeler Insurance 
Health Insurance 
Pet Insurance
Travel Insurance 
Home Insurance 
Cyber Insurance 
Third Party Vehicle Ins. 
Tractor Insurance 
Goods Carrying Vehicle Ins. 
Passenger Carrying Vehicle Ins. 
Compulsory Personal Accident Insurance 
Travel Insurance 
Rural 
Critical illness Insurance 
