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Cashless Health Insurance

Cashless Health Insurance

Imagine a scenario when, after hospitalization, you don’t have to worry about the hospital bills! Wonderful, isn’t it? With cashless health insurance, it is possible! Health insurance plans allow cashless claim settlements wherein, after hospitalization, your bills are handled directly by the insurance company. As such, you don’t shoulder the financial strain of hospitalization and can avail yourself of the best treatments.

Meaning of Cashless Health Insurance

health insurance plan

Cashless health insurance is a mode of claim settlement in a health insurance plan. Under this mode of claim settlement, you get hospitalized in a networked hospital. Thereafter, the insurance company handles the hospital bills directly while you avail the relevant treatments.

Under cashless claims, you don’t have to bear the expensive medical bills of hospitalization, which gives financial relief.

Different Types of Cashless Plans in India

Almost all health insurance plans allow cashless claim settlements. So, you avail of the cashless facility in –

Why is the Cashless Facility Important?

A cashless health insurance policy is important for the following reasons –

1

It Gives Financial Relief

The primary benefit of cashless claim settlements is your financial relief. As the health plan takes care of your medical expenses, you don’t have to shoulder the burden of expensive hospitalization costs. As such, you are financially relieved of a medical contingency.

2

It Protects Your Savings

When you have to bear the hospital costs, you might have to liquidate your savings prematurely or use them up for paying the bills. However, with the cashless facility, this dilemma is handled. As the health plan pays for your bills, you don’t have to draw upon your savings or drain them on your treatments. As such, your savings stay protected.

3

You Can Get the Best Treatment

With a cashless plan, you entitle yourself to the best treatment without worrying about the underlying costs and their affordability. Since the plan is handling the expenses, the affordability issue is solved. You can simply get treated, and the insurer will handle your bills.

4

Less Documentation & Simpler Claim Process

Cashless claims are a simpler affair. You just need a pre-authorization claim form filled out and submitted to the insurer for cashless approvals. Thereafter, the hospital bills, reports, and records are sent directly by the hospital to the insurance company. You do not have to collect these documents and submit them to the insurer. As such, the claim gets settled easily and also quicker.

5

Available for a Wide Scope of Coverage

The cashless claim facility covers a wide scope of medical bills to give you complete financial relief. Besides hospitalization costs, the cost of treatments, doctor’s fee, nurse’s fee, surgeon’s fee, cost of blood, oxygen, medicines, etc., day care treatments, organ donor treatments, etc. are all covered under the purview of cashless claim settlements.

Salient Features of Cashless Health Insurance

Some of the important features of cashless health insurance plans are as follows –

  • The cashless facility is available at a networked hospital, i.e., a hospital tied up with an insurance company.
  • You need to fill out a pre-authorization claim form and submit it within a specified period to get the insurer’s approval for cashless claim settlements. This approval is crucial for availing of the cashless facility. Unless approval is received, the facility will not be allowed.
  • If the insurer rejects the cashless approval, you can still get a claim for your treatments if they are covered under the plan's scope. In such cases, you just have to bear the medical bills and then claim on a reimbursement basis.
  • Cashless claims are available for both emergency and planned hospitalizations.
  • You would have to provide proof of identity at the time of hospitalization. Insurance companies usually offer health care with their health plans. Show this card for cashless hospitalization.
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What is Covered under Cashless Health Insurance?

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Cashless health insurance is available for the following types of medical expenses –
  • Room rent
  • Inpatient treatments
  • Nurse’s fee
  • Doctor’s fee
  • Surgeon’s fee
  • OT charges
  • Anaesthetist’s fee
  • Medicine
  • Blood
  • Oxygen
  • Organ donor treatments
  • AYUSH treatments
  • Daycare treatments
  • Domiciliary treatments

The above mentioned coverage may not be available in some of our Health plans. Please read the policy wordings, brochure and prospectus to know more about our health insurance plans.

What is Not Covered under Cashless Health Insurance?

Cashless health plans do not cover the following types of medical expenses or treatments –

Toiletries
Toiletries
Service charges
Service charges
Cost of an attendant
Cost of an attendant
Documentation costs
Documentation costs
Specifically excluded treatments
Specifically excluded treatments
Hospitalization for excluded instances of claims
Hospitalization for excluded instances of claims
Cost of consumables, unless otherwise specified
Cost of consumables, unless otherwise specified

How Does Cashless Claim Work?

Under a cashless health plan, you would have to take the following steps to initiate the cashless claim:

  • Inform the insurer of the claim
  • Fill up and submit the pre-authorization claim form along with your identity proof and health card.
  • Get initial approval based on the form to start the treatment.
  • Once treatment is completed, the final bill will be sent to the insurer for final approval, along with the discharge summary and original receipts.
  • Final approval is received at the time of discharge and is directly settled with the hospital.
  • Proof of named Bank Account like Cheque copy/Passbook/Bank statement

Once the approval comes, you can get the cashless facility invoked and get the claim settled. Only a small part of the bill, usually the consumables portion, needs to be paid out-of-pocket as that might be excluded from the plan.

Important Documents Required for Cashless Claim Settlement

Cashless Claim Settlement

The documents required for a cashless health claim are as follows –

  • Pre-authorization claim form
  • Policy bond or health card
  • Identity proof of the insured member and policyholder
  • Doctor’s advice for hospitalization
  • Any other document required by the insurance company

Besides these, other medical documents are submitted directly by the hospital. So, you don’t have to submit these documents to the insurer to get the cashless settlement of the claim.

How Can You Get Cashless Hospitalization?

The process of availing of cashless hospitalization depends on which type of hospitalization you are undergoing. The process is as follows –

1

Planned Hospitalization

If you are undergoing a planned treatment, like a gall bladder stone removal or a C-Section delivery, you need to avail of the cashless approval beforehand. The process for a planned hospitalization is as follows –

  • Inform the insurer of your hospitalization before hospitalization.
  • Fill and submit the pre-authorization claim form at least 3 to 4 days before being hospitalized. The form is available at the hospital's insurance desk and on the insurer’s website.
  • The insurer would approve or reject the cashless claim based on the form.
  • If approved, you can get admitted to the hospital and avail of the cashless treatments.
  • The hospital would submit the bills to the insurance company, and the company would pay for the treatment costs covered under the policy's scope.
  • If there are any medical expenses that are not covered by the plan, you would have to pay for the same from your pocket.
2

Emergency Hospitalization

Emergencies are not predictable. As such, you would have to inform the insurer and seek cashless approval after being hospitalized. The process is as follows –

  • Inform the insurance company of the claim and fill out and submit the pre-authorization claim form within 24 hours of your hospitalization. Get the form from the TPA desk at the hospital or download it from the insurer’s website.
  • The insurer would approve or reject the cashless claim based on the form.
  • If cashless treatment is approved, you can get a cashless claim where the insurer will handle the bills.
  • The hospital would send the documents directly to the insurance company.

5 Reasons Why Cashless Claims Can Get Rejected

Though health insurance companies have simplified their claim process, in some cases, your cashless claim might get rejected. The top 5 reasons for such a claim rejection are as follows –

  • The illness, injury, or treatment for which you are making a claim is not covered under the plan.
  • The sum insured by your policy has been used up on past claims.
  • Your policy is in a lapsed condition.
  • The pre-authorization form is incorrect or not properly filled out.
  • You delay informing the insurance company or the TPA about the claim.

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Frequently Asked Questions on Cashless Health Insurance

No, cashless hospitalization is available only at the network hospital of the insurer.

You can check the list of networked hospitals on our website. You can also call up the insurer’s claim helpline number to find the networked hospital in your city and area.

Some health plans allow coverage for OPD treatments on a cashless basis, provided you avail of the treatments at a networked facility. However, in other plans, if OPD treatments are covered, the settlement is usually on a reimbursement basis.

Yes, you need to inform the insurance company of your planned hospitalization. You would have to fill up and submit a pre-authorization claim form at least 3-4 days before hospitalization.

Yes, the premium paid for the cashless health insurance plan qualifies for deductions under Section 80D. You can claim a deduction up to rupees.25,000 if you are below 60. If you are a senior citizen, the deduction limit goes up to Rs.50,000.

Furthermore, if you pay the premiums for your parents’ health insurance coverage, you can have the benefits of an additional deduction of up to Rs.50,000 on the premium paid.

You can check the list of hospitals in Mumbai on the insurance company’s website. Alternatively, you can call up the insurance company and find out about the hospitals in Mumbai wherein the company offers cashless claims.

Some of the possible reasons for denying your request for cashless settlement are:

● The claim is listed in the policy exclusions

● Your policy has run out of sum insured

● Your policy lapses, and you did not renew it on time

● You did not provide required details of the claim in the pre-authorization claim form

● There are errors in the pre-authorization claim form.

If the policy allows the cashless facility for OPD procedures, you can get cashless treatments. Usually, the facility is allowed only at the networked facility of the insurer. So, if the policy allows, check for the networked facility to get a cashless settlement.

If your policy covers maternity, you can request a cashless settlement provided you get the treatment at a networked hospital.

Yes, you can still opt for cashless treatments at networked hospitals. However, do inform the insurer of the loss of the card and provide an alternative identity proof along with your policy copy to get cashless hospitalization.

Cashless health insurance plans have no maximum renewal age. You can renew the policy for as long as you are alive.

The exceptions are the policy exclusions in which the cashless claim is not admissible. Moreover, the cashless facility would not be allowed if you do not follow the claim process or submit the pre-authorization claim form on time.

No, cashless health insurance is not a separate type of plan. It is just a mode of claim settlement in a health insurance plan. An individual health insurance plan or a family floater policy can double up as cashless if you get treated at networked hospitals.

The policy term depends on you. You can opt for an annual plan or a long-term policy of 2 or 3 years. Moreover, if you opt for the Corona Kavach or the Corona Rakshak policy, the coverage tenure can be for 3.5, 6.5, and 9.5 months.

Awards & Recognition

BFSI Leadership Awards 2022 - Product Innovator of the Year (Optima Secure)

ETBFSI Excellence Awards 2021

FICCI Insurance Industry
Awards September 2021

ICAI Awards 2015-16

SKOCH Order-of-Merit

Best Customer Experience
Award of the Year

ICAI Awards 2014-15

CMS Outstanding Affiliate World-Class Service Award 2015

iAAA rating

ISO Certification

Best Insurance Company in Private Sector - General 2014

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