Click here for Guidance on timeframe followed as defined by IRDA.
For lack of a response or if the response provided does not meet your expectation, you can write to: grievance@hdfcergo.com or click on Submit your grievance. After
examining the matter, final response would be conveyed within a period of 14 days from the date of receipt of your complaint on this e-mail id.
We have a dedicated desk to cater requests for:
1. Senior Citizens - We request
our senior citizen customers to Call us on - 022 6158 2026 or write to us at seniorcitizen@hdfcergo.com
2. Women - We request
our Women customers to Call us on - 022 6158 2055
3. Grievance - For any grievance, you can also call us on our toll-free helpline number - 18002677444 (operational Monday to Saturday
from 9 AM to 6 PM)
In case, you are not satisfied with the decision/resolution of the above office, or have not received any response within 14 days, you may write to: cgo@hdfcergo.com
Email usAlternatively, you may register your complaint online through Bima Bharosa—a unified grievance redressal platform provided by the Insurance Regulatory and Development Authority of India (IRDAI). This portal enables you to lodge complaints and track their resolution across insurers seamlessly. To access the Bima Bharosa portal, click here.
If your grievance is not resolved at the above escalation levels, you may approach the Insurance Ombudsman for next level redressal. You may lodge online complaint through the website of 'Council for Insurance Ombudsman' (CIO) https://www.cioins.co.in/. Click below to find the Insurance Ombudsman contact list.
Click for Contact DetailsClick here to view the policy on Protection of Policyholders' Interest
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