Any feedback / complaint?  

At HDFC ERGO, we assure best in class service to our valuable customers. However, if you wish to bring any instance to our notice, please feel free to get in touch with us:

For more information on registering complaints /grievances please contact the nearest HDFC ERGO office
Click here to get the branch wise list of our customer grievance officers.

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PMFBY Govt. Website

Govt. Website

Escalation Levels  

Level 1

For lack of a response or if the response provided does not meet your expectation, you can write to: or click on Submit your grievance. After examining the matter, final response would be conveyed within a period of 15 days from the date of receipt of your complaint on this e-mail id. We have a dedicated desk to cater request of Senior citizens. We request our senior citizen customers to call us 022- 6242-6226 or write to us at

Submit your grievance track your grievance

Level 2

In case, you are not satisfied with the decision/resolution of the above office, or have not received any response within 15 days, you may write to:

Email us

Level 3

If your grievance is not resolved at the above escalation levels, you can approach the Insurance Ombudsman for next level redressal. Click below to find the Insurance Ombudsman contact list.

view contact list
Awards & Recognition