Home Insurance

The policy cover starts 1 day after purchasing the policy online.

The following events are covered under the policy:

• - Fire
• - Burglary/theft
• - Electrical Breakdown
• - Natural Calamities
• - Manmade Hazards
• - Accidental Damage

Read this blog on Home Insurance Coverage for detailed information.

The policy does not cover the following:

• - War
• - Precious Collectibles
• - Old Content
• - Consequential Loss
• - Wilful Misconduct
• - Third-Party Construction Loss
• - Wear and Tear
• - Cost of Land
• - Properties Under Construction

Yes, you can insure your house even if it is let out for rent. In the case of a house without any contents, you can opt for only building or structure damage cover. On the other hand, if you let out a fully furnished house, you should opt for a comprehensive policy that covers both the structure and the contents of your home in the case of a loss.

Infact even your tenant can opt for a home insurance policy wherein he/she would opt only for contents insurance that covers their belongings. Your home structure and its contents would not be insured under such a plan. In the case of damage or theft, your home might suffer damages for which the tenant would not be liable. A home insurance policy in that case would prove beneficial.

Yes, while this was not the case earlier, but now, insurance companies consider the compound wall to be a part of the building. As per Honourable Supreme Court of India, the term building needs to be read where it includes structures outside of the main structure. These external structures can be garage, stable, shed, hut or another enclosure. So, compound walls are now considered to be covered by home insurance.

The insurance cover starts from the date and time mentioned in the policy under the section of Date of Commencement. You can find the date of commencement in the policy schedule. Keep in mind that your policy will not cover anything before the date of commencement even if you have made full payment of the policy premium. Also, the date of policy expiry will be calculated on its basis.

Yes, you can opt for the coverage of an entire building or society under a home insurance policy. However, policy issued to a housing society/ non-individual dwelling is an annual policy and not a long term policy.

Yes. The policy offers discounts of up to 45%, including security discount, salaried discount, intercom discount, long-term discount and more.

An occupied homeowners policy applies to a home in which the owner resides within the house he or she owns. The cover in this case is applicable to both the house and its contents. A non-owner occupied policy applies to a case where the owner has bought the property for the purpose of rental income. In this case the cover applies only to the contents of the house.

The company is not bound by any assignment of this insurance without prior consent.

Yes. The policy offers several add-ons such as portable electronics cover, jewellery and valuables cover, terrorism cover, pedal bicycle cover, etc. Read this blog on Add-on Covers under Home Insurance.

Once the property that has been insured is sold by the policyholder, the said policyholder ceases to hold any more insurable interest in the policy. As a result, the policy also ceases to be able to provide any protection to the policyholder. The new homeowner is required to get a new home insurance policy from an insurer. The original policyholder should inform the insurer about the sale for policy cancellation. Read this blog to know more on the importance of Home Insurance while selling the house.

Yes, you can take home insurance from two companies. However, you should disclose the existing policy in the proposal form when you buy the second plan. Moreover, in the case of a claim, if you make a claim in both the plans, you would have to inform each insurance company about making the claim in another policy.

There are two methods of assessment used:

1. New for Old Basis: The item damaged beyond repair is replaced with a new one or the insurer pays the cost in full of the item irrespective of its age, subject to the maximum sum assured.
2. Indemnity Basis: Sum insured will be equal to the cost of replacement of the property with one of the same kind and same capacity minus the cost of depreciation.

You can make a claim either of these three modes:

• - Phon: Call 022 6234 6234/ 0120 6234 6234.
• - Text: Drop a WhatsApp text on 8169500500.
• - Email: Write us an email at care@hdfcergo.com

Please check out this blog , for more information.

To check your policy claim status follow these simple steps:

• 1. Log on https://www.hdfcergo.com/claims/claim-status.html
• 2. Enter your policy number or email/registered phone number.
• 3. Verify your contact details
• 4. Click on check policy status.

Your policy details will be displayed to you.

The claim amount is either transferred through NEFT/RTGS directly to your bank account linked with the policy or via a cheque.

A FIR might be necessary for home insurance claims, particularly in case of impact damage like a vehicle ramming into the building, cases of damage caused in riots, strikes, malicious events, theft, burglary or the house being broken into. Generally, the home contents that are damaged or lost in such cases, as well as the damage caused to the home building, will be covered within the limits of repair costs.

Yes, you can make a claim on your partially damaged home. The procedure for making a claim would be as follows –

• Call HDFC ERGO’s helpline number 022–62346234 or send an email to the customer service department at care@hdfcergo.com. This would get your claim registered with the insurance company

• Once the claim is registered, the claiming team of HDFC ERGO would guide you with the steps to get your claim settled.

• You would have to submit the following documents for claim settlement –

1. Photographs

2. Policy or underwriting documents

3. Claim form

4. Repair or replacement invoices with their receipts

5. Logbook or asset register the capitalized item list wherever applicable

6. All the valid certificates as applicable

7. Police FIR ,if applicable

After the documents are submitted, HDFC ERGO would verify the claim and settle it at the earliest.

Renewing an existing HDFC ERGO policy is simple and hassle free. Simply provide your policy number along with the documents of your residential property and you are done.

You can renew the policy for any duration between 1 year to 5 years.

In case you have made renovations or added contents to the house that have significantly increased the value of your property, you might want an increased coverage to secure the same. In such a case the amount of premium would go up. However if you do not want to increase the coverage, you can renew the policy with the old premium.

To arrive at a property valuation, the built up area of the property is multiplied by the cost of construction.