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HDFC ERGO COVID-19 Assistance

During this difficult time, HDFC ERGO supports ‘Stay Home, Stay Safe’ initiative to fight against COVID-19 crisis. At HDFC ERGO, meeting our customer requirements has always been a top priority. Today, we continue to fulfil your needs with our commitment to serve you the best. During these trying times, we are working from home to ensure your queries are resolved and you don’t face hassle while processing claims, buying policies or for raising any service-related requests. We urge you to use our digital modes for any service request for your existing policy or for buying any new health insurance policy as much as possible.

FAQs on COVID-19 related Claims

Yes. Your health insurance policies with HDFC ERGO covers hospitalisation expenses to Corona Virus (COVID-19). We will pay the below medical expenses for hospitalization during the policy period for treatment of COVID-19:
In the event you are admitted to a hospital for over 24 hours, your medical bills would be covered by us. We would take care of:
  • Stay Charges (Isolation Room / ICU)
  • Nursing charges
  • Treating Doctor Visit Charges
  • Investigations (Labs/Radiological)
  • Oxygen / Mechanical Ventilation Charges (if required)
  • Blood / Plasma Charges (if required)
  • Physiotherapy (if required)
  • Pharmacy (except non-medicals/consumables)
  • PPE Kit charges (as per government guidelines)
Yes, you can file a cashless claim at any of our network hospitals. Please contact the TPA desk / Cashless claim desk at the hospital for assistance.
No, home care treatment is not covered in our Health policies, except for Corona Kavach policies. You can only file a claim for medical treatment undertaken at a hospital or nursing home. The treatment should be on the advice of and be actively managed by a qualified doctor.
No. If you already have a health insurance plan, you don't have to pay any extra premium for the coverage of COVID-19.
Yes, the expenses related to AYUSH treatment for COVID-19 are covered. However, it is subject to the government’s approved methods of treatment.
The purpose of a quarantine is to restrict the movement of individuals who may have been exposed to the virus but don't have a confirmed diagnosis. Therefore the expenses related to home quarantine will not be covered.
The testing charges will only be covered in case of hospitalization for each insured member(s) covered under the policy.
No. You can only make a claim if a medical practitioner recommends hospitalization for COVID-19 treatment.
Yes, vaccination charges for up to 2 doses for each insured member over 60 years are covered in all our health policies.

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Corona Kavach Health Insurance, HDFC ERGO

Looking at the rising Coronavirus cases in the nation, quality healthcare and prompt medical treatment has become the need of the hour. Hence, (Insurance Regulatory and Development Authority of India (IRDAI) has announced the launch of Corona Kavach Policy and made it mandatory for all General & Standalone health insurance companies in India to offer this policy to its customers. This policy aims at covering hospitalisation, pre-post hospitalisation, home care treatment expenses and AYUSH treatment in case anyone is tested positive of Covid-19 infection. It is a standard health insurance plan designed to cover medical expenses arising due to Coronavirus Pandemic. With this standard health insurance plan for Coronavirus you don’t have to pay for the medical bills and get access to quality medical treatments. 

Corona Kavach Policy, HDFC ERGO UIN HDFHLIP21078V012021

Our helpline numbers for assistance

COVID-19 Specific Support

If you need any support related to COVID-19 then reach us at +91-7208092831


For agents related assistance

If you need any support related to COVID-19 then reach us at 91+7208902860

For new policy buying assistance

To get assistance for buying new policies call us on 1800 2666 400

HDFC ERGO's Assistance Guide

Claim Process - Reimbursement & Cashless Claims

We have simplified the claim process for health insurance cashless and reimbursement procedures. To know more about the claim processes and list of documents. Click here

Read Coronavirus Related Information

To read more about COVID-19 related prevention measures and how it impacts your health insurance plan Click Here 

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