What is the CCN number in Mediclaim?

Posted on: Aug 7, 2024 | 3 mins | Written by: HDFC ERGO Team

What is the CCN number in Mediclaim?

After getting discharged from the hospital, you file a reimbursement claim with the insurance company. Even after submitting all the required documents along with the duly filled and signed claim form, you find that the claim settlement is taking much longer than usual. When you inquire about the delay, the insurance executive asks for the CCN. You are caught unaware of this terminology, and when the executive explains it, you realise the importance of this number in Mediclaim. Let’s delve deeper into what CCN means.

Definition of CCN

When you raise a claim request, you will receive an acknowledgement from the insurance provider which will have a unique identifier or identity number. This unique identifier is called CCN, which stands for Claim Communication Number. After the insurance company verifies the documents submitted by the policyholder and processes the claim, the CCN is generated and shared with the policyholder. The CCN helps to track the status of the claim.

Components of the CCN

The components of CCN in a Mediclaim policy include –

• Policyholder details:

Name, contact details of the policyholder, and the policy number.

• Healthcare provider details:

Name of the hospital or healthcare facility, location, and other contact details.

• Claimant details:

If someone else is filing the claim on behalf of the policyholder and relationship with the policyholder.

• Hospitalisation details:

The date of admission to the hospital, the treatments or services availed, and the total cost of the hospitalisation.

• Claim details:

The CCN provided by the insurer, the date of filing the claim, the status of the claim – whether pending, approved, or denied, the total amount claimed, and the amount approved.

• Payment status:

The date of payment made by the insurance company and the mode of payment.

These components help in processing the claims faster and also in tracking the status of the claim requests.

Importance of CCN

CCN in a Mediclaim policy is beneficial for both insurance providers and policyholders in many ways –

• Helps policyholders to track the status of their claim requests.

• Helps streamline the claims settlement process, making it faster and more efficient.

• Helps to easily retrieve details of the claim request within minutes.

• As CCN is unique to all individuals and generated after complete verification, it cannot be misused.

What is the CCN in Mediclaim?

CCN in Mediclaim stands for Claim Communication Number. This is a unique identifier which is generated by the insurance provider when you raise a claim request. After you submit the claim form along with the required documents like doctor’s prescription, bills, and discharge certificate, the insurer will verify the documents and process the claim. Once the claim is processed, a unique CCN will be generated and shared with you. With the help of CCN, you can easily track the status of your claims.

FAQs

1. What is CCN in Mediclaim?

CCN, or Claim Communication Number, is a unique number assigned to you by the insurance provider when you file a claim request. The CCN is generated after complete verification of the documents submitted for the claim.

2. How will CCN help a policyholder?

As CCN is unique to all individuals, it will help you easily track the status of your claims. You can also retrieve the details of your claim request and fast-track the claim settlement process.

3. How will I get the CCN?

The CCN will be generated by your insurer after the documents you submit for the claim are verified. It will then be shared with you via email or SMS.

Conclusion

Being aware of insurance jargon, such as CCN, is vital when purchasing a Mediclaim policy. When you know what is CCN number is in Mediclaim, you can easily track your claim request, whether it is pending, approved or denied. While buying health insurance plans for the family or an individual healthcare policy, you must carefully review the terms and conditions to ensure the plan meets your needs and is affordable.

Disclaimer: The above information is for illustrative purposes only. For more details, please refer to the policy wordings and prospectus before concluding the sales.

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