What Should You Do if Your Flight is Cancelled?

Posted on: Jan 25, 2022 | | Written by:

What Should You Do if Your Flight is Cancelled?

Published on February 11, 2022. EST READ TIME: 4 minutes

There can be scenarios where your travel plans get sabotaged due to a cancelled flight. If that’s the case, don’t worry. There are many measures you can follow after the cancellation to get your trip back on track. It is natural to panic during such times, however, it is important to remain calm and follow a few practices. There are 4 things to keep in mind in case your flight gets cancelled.

Let us have a look at them.

1. Talk to your airline

The first and most important thing is to talk to the staff of the airline by which you planned to travel. They will be able to offer you the best guidance and support. In case your flight got cancelled, it is almost certain that the other passengers would have their frustrations and queries too. This could lead to a long queue with the customer support staff of the airline. If there is a long queue or a wait to get in touch with the airline staff in person, you always have the option to reach them on phone. You can sit at a nearby restaurant or cafe and ring up the customer care line or the number of the airline.

Make sure to have your personal details, your air ticket details, your passport details if you are travelling internationally, and other travel documents ready before you call the customer care line. This can help you provide your information to customer care so that they can find you a resolution.

2. Claim what you’re entitled to from the airline

In case your flight gets cancelled, remember to be aware of your options. If you do not ask for certain requirements from the airline, chances are that you may be provided with them. So, it is important to stay aware of what you are owed by the airline. There are two options that you can choose in case of a cancellation - a refund or a reroute.

Depending on your travel plans and time constraint to reach the destination, you can either opt for a refund or a reroute. In case you have another plan available in a few hours, then you can opt for a refund and take the other flight. However, if there is no other plane available anytime soon, then you can opt and request for a reroute with the airline so that you reach your destination on time. Before you go ahead and contact the airline, check the terms and conditions of your plane ticket to choose the most appropriate option available.

3. Call your travel insurance company

Another thing to remember is to call up your travel insurance company and get help from them. In case you have travel insurance cover , you will be obligated to certain benefits in case of cancellation of a ticket. You can use this option in case you receive no means of assistance from the airline. In case you get neither a refund nor a reroute for your travel, contacting your travel insurance agency can be the next best thing. Before you call them, it can be beneficial to check their terms and conditions to gain an understanding of what you can claim and what is not covered under the policy.

Once you have given the insurance company a call, make sure to take notes of all that they mention as it would come in handy later. For instance, they may mention the details of a claim process that you have to follow to get your benefits. Make sure that you follow this process accurately so that you don’t face any challenges while making a claim. Most travel insurance agencies offer 24/7 customer support. So, irrespective of when your flight gets cancelled, it is best that you give the agency a call.

4. Relax

When your plane gets cancelled, it is natural to get alarmed, feel overwhelmed, and stressed. While it is important for you to acknowledge these emotions, it is equally important to stay calm and relaxed. With a calm mind, you can think better and make better decisions. You can try out certain tips such as taking a deep breath, grabbing a cold drink of water, or others to stay relaxed when you feel overwhelmed.

Disclaimer: The above information is for illustrative purpose only. For more details, please refer to policy wordings and prospectus before concluding the sales.

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