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How Smart Inspection Process Automate the Claims Process?

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The insurance industry is implementing innovative ways to automate claim settlements. Today, insurance companies focus not only on the digitization of business but also merge insurance with technology. Technologies like AI, IoT, and instant damage detection and assessment tools are revolutionizing the industry. Customer experience is the top priority for any insurance provider and hence a faster and simple two wheeler insurance claim process will ensure customer loyalty and satisfaction. Lets us see how technology is improving customer experience by automating the claim process.

Insurance coverage as a healer

The very purpose of insurance coverage is to cover for any damage or loss in an unforeseen incident. It is the healer you need during hard times. But a complicated and time-consuming claim settlement process beats this purpose. To heal your damage with a smooth, hassle-free, and fastest claim settlement process, insurance companies are now using smart inspection.

Smart inspection automates the claim process and helps in a faster settlement. It is a DIY inspection process, where a smartphone and a self-inspection app are all you need to get started. Inspection of the vehicle is conducted through the two wheeler insurance company’s app with internet connectivity. You click pictures or shoot a video of the damage and share it with your insurer without having to wait for anyone to assess the damage. The app has many useful features to guide the users through the self-inspection process, like tips, a guide to click pictures with accuracy, and useful information to file a claim.

What are the Benefits Of Smart Inspection?

1. Elevated Customer Experience

The AI-based smart inspection app makes the process of registering a claim very simple for its users. For instance, you meet with an accident and your two-wheeler is damaged. You can upload pictures of the damaged two wheeler using the smart inspection app to file a claim. The app provides step-by-step instructions to ensure image accuracy and quality. The AI software estimates the damage and notifies you of the next step.

2. Saves Time

Whether you are an insurer or a policyholder, smart inspection saves time for both. An inspection is complete within minutes and both the parties have required information easily available through the app. It also provides support to the network garages in estimating the damage, further speeding the claims process.

3. Accuracy

Smart inspection tools are designed with high accuracy levels. The AI software reads vehicle details, detects and assesses the damage giving an estimated claim amount. As all the findings are based on AI-assisted detection and assessment, there are no errors and a minimized risk of fraud.

4. Seamless Data Integration

All the data collected through the smart inspection app is integrated with the existing inspection workflow. It helps the surveyor, in better allocation of a repair service provider with a more accurate calculation of repair time and costs.

5. Profitability

Smart inspection saves costs of manual inspection, improves business scalability with better reach in remote areas, and leads to efficient use of human resources. Thus, it improves the overall profitability of an insurance company.

You and your smartphone perform the role of the inspector

Smart Inspections save time, improve accuracy, and profitability. With Smart Inspections, the need for inspector or surveyor visits is completely eliminated. You and your smartphone perform the role of an inspector. Assume a scenario where an insurance claim inspector conducts many vehicle inspections in a day, traveling from one place to another. It will consume a lot of his time as well as energy, which may result in chances of human error or missing out on important details during an inspection. But if the vehicle owner does the inspection himself, it will not just save time but will be more accurate as you are well aware of the damages and problem areas. However, if the self-inspection is not done properly, you may be asked to repeat the process.

Smart Inspection: A Game Changer for both Insurer and Policy Holder

Smart inspection makes the inspection process a seamless experience for the customer and removes time-consuming steps from the inspection process for the insurer. It helps the insurer in saving money and time spent in conducting inspections for two wheelers insurance claims. Insurers are able to settle claims faster, sometimes within 24 hrs, gaining customers’ trust and loyalty. Customers, on the other hand, benefit from self-inspection, as they don’t have to wait for any third-party approval for filing a claim. Hence, smart inspection is proving to be a game-changer for both insurers and policyholders.

Conclusion

The new technologies being used in the insurance industry, to automate the claim handling process, are not only improving customer experience but also lowering the cost of insurance, making it affordable. Insurers and customers are benefitted alike from such efficient technical solutions. Smart inspection is useful in many ways. Besides the claim settlement process, you can use the app to purchase, renew or add riders to your two wheeler insurance policy in no time. Note that, after you register the claim using smart inspection, the final decision to approve the claim is taken by the insurer after the evaluation of your request.

Disclaimer: The above information is for illustrative purpose only. For more details, please refer to policy wordings and prospectus before concluding the sales.

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